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Updated: Aug 16, 2026
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Oracle 1Z0-1034-21 Exam Overview:
| Certification Vendor: | Oracle |
| Exam Name: | Oracle B2C Service Integration and Development 2021 Implementation Essentials |
| Exam Number: | 1Z0-1034-21 |
| Available Languages: | English, Japanese |
| Exam Format: | Multiple Choice, Multiple Select |
| Related Certifications: | Oracle B2C Service Integration and Development 2022 Implementation Professional (1Z0-1034-22) |
| Passing Score: | 60% |
| Exam Price: | $245 USD |
| Real Exam Qty: | 55-56 |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 18 months |
| Recommended Training: | Oracle B2C Service Integration and Development Oracle Cloud Learning Subscription |
| Exam Registration: | Pearson VUE (Japanese only) Oracle MyLearn Registration |
| Sample Questions: | Oracle 1Z0-1034-21 Sample Questions |
| Exam Way: | Online proctored via Oracle MyLearn platform; Japanese version available via Pearson VUE |
| Pre Condition: | No formal prerequisites; hands-on experience with Oracle B2C Service is recommended |
| Official Syllabus URL: | https://education.oracle.com/oracle-b2c-service-integration-and-development-2021-implementation-essentials/pexam_1Z0-1034-21 |
Oracle 1Z0-1034-21 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customer Portal Customization | 35% | - Portal Framework and Deployment - Standard and Syndicated Widgets - Custom Widget Development - Models, Controllers and JavaScript - Look and Feel Customization |
| Integration APIs | 25% | - Connect REST API - Connect Web Services for SOAP - Authentication and Security - Connect for PHP |
| Agent Desktop & Console Extensions | 15% | - Console Customization - Agent Scripting and Workflows - Desktop Add-ins using .NET |
| Deployment & Troubleshooting | 5% | - Performance Optimization - Deployment Process - Logging and Debugging |
| Oracle B2C Service Architecture & Data Model | 20% | - Data Access and Security Model - Custom Objects and Fields - Connect Common Object Model (CCOM) - RightNow Object Query Language (ROQL) |
Oracle B2C Service Integration and Development 2021 Implementation Essentials Sample Questions:
1. Which two methods can be used in the Connect for PHP API to obtain the error code and error text when the connectAPiError exception is thrown?
A) errorCodeO
B) logMessageO
C) errorMessags()
D) getCodeO
E) getMessageO
2. Your site has a custom object deployed under a package named ProductRegistration and the object is named RegisteredProduct.You are trying to create a new entry in the RegisteredProduct object from a custom model using ConnectPHP.
Identify the correct code that will create the new entry in the RegisteredProduct object.
A)
B)
C)
D)
A) Option B
B) Option D
C) Option C
D) Option A
3. Identify two items that accurately describe customobjects.
A) Saved custom objects can be used in the development environment of a Customer Portal, but the custom objects must be deployed to be used in the production environment of the Customer Portal.
B) Fields on a custom object can be created, but they can never be deleted.
C) CRUD permissions for custom objects can be set perprofile.
D) Custom objects can be exported from an Oracle B2C Service instance and imported to a different Oracle B2C Service instance.
E) Indexes for custom objects cannot be user defined. They are autogenerated by the system after query analysis.
F) It is not possible to roll back deployment of custom objects.
4. Which statement is true about the Knowledge API?
A) In the customer portal framework, each unique visit by a user is tracked through the web session
B) A unique interaction ID is allocated for each unique user and can be reused by the users for multiple visits forthe duration specified by the VISIT_MAX_TIME configuration value.
C) A new interaction ID is automatically created as soon as an old ID expires.
D) In thecustomer portal framework, each unique visit by a user is tracked through an interaction ID.
5. You have extended the standard Contact model to a custom model named Extendedcontact, which contains the addcustomName ()function. You have completed the mapping inextensions.ymi file already.
What is the correct code to call this function from a custom controller?
A)
B)
C)
D)
E)
A) Option B
B) Option D
C) Option C
D) Option A
Solutions:
| Question # 1 Answer: B,E | Question # 2 Answer: A | Question # 3 Answer: D,F | Question # 4 Answer: D | Question # 5 Answer: B |
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